Privacy Policy - Sky Crown Casino

Last updated: December 18, 2025

Introduction to Our Privacy Commitment

Sky Crown Casino ("we," "us," "our") takes your privacy seriously. This Privacy Policy explains how we collect, use, share, and protect information about you when you access our website and services. By using Sky Crown Casino, you agree to the data practices described in this policy.

This policy applies to all users accessing our platform from any location. We operate under the jurisdiction of Curacao and comply with applicable international data protection standards, including principles aligned with GDPR where relevant to our user base.

What This Policy Covers:

• What information we collect and why
• How we use your personal data
• Who we share information with
• Your rights regarding your data
• How we protect your information
• How long we retain data
• How to contact us about privacy concerns

Information We Collect

We collect several types of information to provide and improve our services, ensure security, and comply with legal obligations.

Personal Information You Provide

When you register, use our services, or contact us, you voluntarily provide:

• Account Registration: Full name, date of birth, email address, residential address, phone number, username, password
• Identity Verification (KYC): Government-issued ID (passport, driver's license, national ID), proof of address documents (utility bills, bank statements), photographs for verification
• Financial Information: Payment card details (number, expiry, CVV), bank account information, cryptocurrency wallet addresses, transaction history
• Communication Data: Messages sent through live chat or email, support tickets, feedback forms, survey responses
• Preferences: Gaming preferences, marketing communication preferences, language settings, currency selection

We do not collect sensitive information such as health records, political affiliations, or religious beliefs.

Information Collected Automatically

When you access our platform, certain information is collected automatically:

• Device Information: IP address, device type and model, operating system, browser type and version, device identifiers
• Usage Data: Pages visited, time spent on pages, games played, betting patterns, click behavior, referral sources, access times and dates
• Location Data: General geographic location derived from IP address (city/country level, not precise GPS coordinates)
• Cookies and Tracking: Information stored through cookies, pixels, web beacons, and similar tracking technologies (detailed in Cookies section)
• Gaming Activity: Bet amounts, game outcomes, win/loss history, bonus usage, wagering progress

Information from Third Parties

We may receive information about you from external sources:

• Payment Processors: Transaction verification, payment method validation, fraud screening results
• Identity Verification Services: Age verification, identity authentication, address validation from third-party verification providers
• Fraud Prevention Services: Risk scoring, fraud indicators, blacklist checks
• Affiliates and Marketing Partners: Referral information (with your consent), marketing attribution data

How We Use Your Information

We process your personal data for specific, legitimate purposes aligned with providing casino services:

Provide and Improve Our Services

• Create, maintain, and authenticate your account
• Process deposits, withdrawals, and in-game transactions
• Enable gameplay and track game progress
• Provide customer support and respond to inquiries
• Personalize your gaming experience based on preferences
• Develop, test, and improve features and services
• Analyze usage patterns to enhance platform performance
• Troubleshoot technical issues

Safety, Security, and Compliance

• Verify your identity to prevent underage gambling and identity theft
• Detect, prevent, and investigate fraud, money laundering, and suspicious activity
• Monitor for problem gambling behaviors and enforce responsible gambling measures
• Comply with Know Your Customer (KYC) and Anti-Money Laundering (AML) regulations
• Enforce our Terms of Service and prevent terms violations
• Respond to legal requests from authorities
• Protect our rights, property, and safety, and that of our users

Communications and Marketing

• Send service-related notifications (account updates, transaction confirmations, security alerts)
• Provide promotional offers, bonuses, and marketing communications (with your consent)
• Send newsletters and updates about new games or features
• Respond to your inquiries and support requests
• Conduct surveys to improve services

You can opt out of marketing communications anytime through account settings or unsubscribe links in emails. Service-related communications remain necessary for account operation.

Information Sharing and Disclosure

We do not sell your personal information to third parties. We share information only in limited circumstances:

Service Providers and Business Partners

We share information with trusted third-party vendors who perform services on our behalf:

• Payment Processors: Process deposits and withdrawals (card processors, banks, cryptocurrency networks, e-wallet providers)
• Identity Verification Providers: Verify your identity, age, and address
• Cloud Hosting Services: Store data on secure servers
• Customer Support Platforms: Manage live chat and support tickets
• Analytics Providers: Analyze usage patterns and platform performance
• Marketing Services: Send promotional emails and manage campaigns (with your consent)
• Game Providers: Software companies providing casino games

All service providers are bound by confidentiality agreements and may only use your data for specified purposes.

Legal Obligations and Protection

We may disclose information when required by law or necessary to:

• Comply with legal processes (court orders, subpoenas, regulatory requests)
• Respond to government agency requests
• Investigate suspected fraud or illegal activity
• Enforce our Terms of Service
• Protect our rights, property, safety, or that of our users or the public
• Defend against legal claims

Business Transfers

If Sky Crown is involved in a merger, acquisition, sale of assets, bankruptcy, or other business transaction, your information may be transferred as part of that transaction. We will notify you of any ownership change and how it affects your data.

Cookies and Tracking Technologies

We use cookies, pixels, and similar technologies to enhance your experience, analyze usage, and provide personalized content.

What Are Cookies? Small text files stored on your device that remember your preferences and activity. Cookies help us recognize you, keep you logged in, and understand how you use our platform.

Types of Cookies We Use

Managing Cookies: You can control cookies through your browser settings. Most browsers allow you to refuse cookies or delete existing ones. Note that disabling certain cookies may limit platform functionality (e.g., staying logged in, remembering preferences).

Browser cookie management:

• Chrome: Settings → Privacy and security → Cookies
• Firefox: Settings → Privacy & Security → Cookies and Site Data
• Safari: Preferences → Privacy → Manage Website Data
• Edge: Settings → Cookies and site permissions

Data Security Measures

Protecting your information is paramount. We implement comprehensive security measures:

• 256-bit SSL Encryption: All data transmitted between your device and our servers is encrypted using industry-standard SSL technology
• Secure Data Centers: Information stored in facilities with physical security controls, access restrictions, and environmental protections
• Firewall Protection: Network security preventing unauthorized access attempts
• Regular Security Audits: Independent third-party security assessments and penetration testing
• Employee Access Controls: Staff access limited to necessary information for job functions
• Password Protection: Passwords stored using one-way hashing algorithms (we cannot retrieve your original password)
• Multi-Factor Authentication: Optional 2FA adds extra login security
• Fraud Monitoring: Automated systems detect suspicious activity patterns

While we implement strong security measures, no system is 100% secure. Internet transmission carries inherent risks. We cannot guarantee absolute security but maintain industry-standard protections.

Data Retention Policy

We retain personal information only as long as necessary for legitimate purposes:

Account Information: Retained while your account is active and for 5-7 years after closure to comply with financial regulations and resolve potential disputes.

Transaction Records: Financial transaction data retained for 7 years as required by anti-money laundering and tax regulations.

Marketing Data: Removed upon request or after 2 years of inactivity if you haven't engaged with communications.

Technical/Usage Data: Aggregated usage statistics retained indefinitely (anonymized). Individual session data deleted after 2 years.

Support Communications: Chat transcripts and emails retained for 3 years for quality assurance and dispute resolution.

When information is no longer needed, we securely delete or anonymize it beyond recovery.

Your Privacy Rights

You have certain rights regarding your personal information, depending on your location:

Access and Data Portability

You can request a copy of personal information we hold about you. We'll provide this in commonly used electronic format (typically PDF or CSV). Request through [email protected] or account settings.

Correction and Update

You can correct inaccurate information through account settings or by contacting support. We may require verification before making changes to sensitive information.

Deletion ("Right to be Forgotten")

You can request deletion of your personal information. Exceptions apply for data we must retain by law (financial records, KYC documents) or for legitimate business purposes (ongoing disputes, fraud prevention). Account closure requests are processed within 30 days.

Restriction and Objection

You can request we restrict processing of your information in certain circumstances (e.g., while disputing data accuracy). You can object to processing based on legitimate interests or for direct marketing purposes.

Withdrawal of Consent

Where processing relies on consent (marketing communications), you can withdraw consent anytime. This doesn't affect processing that occurred before withdrawal or processing based on other legal grounds.

Exercising Your Rights: Contact [email protected] with your request. Include your username and registered email. Verify your identity by providing information matching your account. We respond within 30 days.

International Data Transfers

Sky Crown operates internationally, which may involve transferring your information to countries outside your residence. These transfers are necessary to provide services (processing payments, game hosting, customer support).

We ensure appropriate safeguards for international transfers:

• Standard Contractual Clauses approved by relevant authorities
• Data processing agreements with service providers
• Compliance with applicable data protection laws
• Security measures matching or exceeding our own standards

Countries involved in data processing include: Curacao (headquarters), various European countries (payment processing), United States (cloud hosting), and others depending on service provider locations.

Children's Privacy

Sky Crown's services are strictly for individuals 18 years or older. We do not knowingly collect information from anyone under 18.

If we discover we've collected information from a minor, we immediately:

• Delete the account and all associated data
• Refund any deposits
• Implement additional verification to prevent recurrence

Parents or guardians who believe a minor has provided information should contact us immediately at [email protected].

Third-Party Links and Services

Our website may contain links to third-party sites (payment processors, social media, affiliate partners). We are not responsible for the privacy practices of these external sites.

Third-party services have their own privacy policies governing data collection and use. We encourage you to read the privacy policies of any third-party sites you visit. This Privacy Policy applies only to information collected by Sky Crown.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, technology, legal requirements, or other factors.

How We Notify You:

• Posting the updated policy on our website with a new "Last updated" date
• Sending email notification for material changes affecting your rights
• Displaying a notice on the platform for significant updates

Your continued use of our services after changes become effective constitutes acceptance of the updated policy. For material changes, we may require explicit consent before the changes apply to you.

Previous Versions: We maintain archived versions of previous policies. Request past versions by contacting [email protected] if needed for reference.

Contact Us About Privacy

If you have questions about this Privacy Policy, want to exercise your privacy rights, or have concerns about how we handle your data, please contact us:

Data Protection Officer: For data protection inquiries, contact our DPO at [email protected]. The DPO oversees compliance with data protection regulations and investigates privacy concerns.

Response Timeline: We aim to respond to privacy inquiries within 30 days. Complex requests may require up to 60 days—we'll notify you if additional time is needed.

Complaints: If you believe we've mishandled your personal information or violated your privacy rights, contact our DPO first. If unsatisfied with our response, you may file a complaint with the relevant data protection authority in your jurisdiction.

Summary

This Privacy Policy outlines how Sky Crown Casino collects, uses, shares, and protects your personal information. Key points:

• We collect information you provide (account details, verification documents) and automatically (usage data, device information)
• Information is used to provide services, ensure security, comply with laws, and communicate with you
• We don't sell your data but share with service providers necessary for operations
• You have rights to access, correct, delete, and control your information
• We implement strong security measures including 256-bit SSL encryption
• Data is retained as long as necessary and required by law
• You can contact [email protected] for privacy-related inquiries

By using Sky Crown Casino, you acknowledge understanding this Privacy Policy and consent to data processing as described. We encourage you to review this policy periodically and contact us with any questions.